1. Introduction

Fitspire Personal Training ("Fitspire," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (fitspirept.com), use our services, or interact with us.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

- We collect information that you voluntarily provide to us when you:

- Fill out contact forms or consultation booking forms

- Sign up for the Win Your Money Back Challenge

- Create an account or membership

- Communicate with us via phone, email, or text message

- Participate in surveys or provide testimonials

This information may include:

Contact Information: Name, email address, phone number, mailing address

Demographic Information: Age, gender, date of birth

Health & Fitness Information: Fitness goals, injury history, health conditions, exercise preferences, before and after assessments

Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)

Communication Records: Emails, text messages, phone call notes, consultation notes

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers

Usage Data: Pages visited, time spent on pages, links clicked, referring website

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Section 8)

3. How We Use Your Information

We use the information we collect to:

Provide Services:

Schedule and manage consultations, training sessions, and memberships

Process payments and manage billing

Deliver nutrition transformation programs and related materials

Track your progress and customize your training program

Communicate about your sessions, schedule changes, and program updates

Improve Our Business:

Understand how visitors use our website

Improve our services, programs, and customer experience

Develop new offerings and features

Conduct research and analysis

Marketing and Communication:

Send promotional emails about our programs, special offers, and updates (you can opt out anytime)

Respond to your questions, comments, and requests

Send appointment reminders and follow-up messages

Request feedback, reviews, and testimonials

Legal and Safety:

Comply with legal obligations and respond to legal requests

Protect against fraud, unauthorized activity, and security threats

Enforce our terms and conditions

Resolve disputes

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, including:

Payment Processors: To process credit card and payment transactions securely

CRM and Marketing Tools: GoHighLevel (customer relationship management, email/SMS automation, website hosting)

Scheduling Tools: Vagaro (appointment scheduling and management)

Email Services: For sending newsletters and marketing communications

Analytics Providers: To understand website usage and improve our services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to:

Court orders, subpoenas, or other legal processes

Government or regulatory requests

Protection of our rights, property, or safety, or that of our clients or others

Business Transfers: If Fitspire is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent: We may share your information for any other purpose with your explicit consent (e.g., sharing your testimonial or before/after photos publicly).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

Secure Socket Layer (SSL) encryption for data transmission

Secure storage of sensitive information

Restricted access to personal information (limited to authorized personnel only)

Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Clients: We retain your information for the duration of your membership and for a reasonable period thereafter for record-keeping and legal purposes.

Inactive Clients: We may retain certain information (e.g., contact info, transaction history) for up to 7 years for accounting, legal, and tax purposes.

Marketing Communications: If you opt out of marketing emails, we will retain your email address to ensure we don't contact you again.

You may request deletion of your personal information at any time (see Section 10).

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., records required for accounting or legal purposes).

Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. You may also opt out of SMS messages by replying "STOP."

Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.

Do Not Sell My Information: We do not sell personal information. If our practices change, we will update this policy and provide you with the ability to opt out.

To exercise any of these rights, please contact us at:

Email: [email protected]

Phone: 919-737-2483

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly (e.g., remembering your login session)

Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant ads and track ad campaign performance

Managing Cookies: You can control or delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

If we make material changes, we will notify you by email or by posting a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fitspire Personal Training
6675 Falls of Neuse Rd Ste 119
Raleigh, NC 27615

Email: [email protected]
Phone: 919-737-2483

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.